Step 1: Take a photo or video of the issue
Step 2: Send the photo/video to us via email or chat app with a detailed explaination
Step 3: Await for response from our Front Desk.
Maintenance will be deployed within 2 business days after receiving report from the guest. For serious maintenance issues please call us at 03-44055226, we will endeavor to resolve the issue within 24-hours.
Examples of serious maintenance issues:
- Water pipe leaking
- Air condition breakdown
- Water heater breakdown